Delivery & returns
2. DELIVERY WITHIN LATVIA
Standard delivery within Latvia is FREE for all orders, regardless of the order value.
Free standard delivery in Latvia is provided by Omniva to parcel lockers. The Customer chooses a parcel locker during checkout.
The Customer selects the available delivery method when placing an order.
If the Customer chooses a special paid delivery method, such as a specific courier service, any applicable charge will be clearly displayed before the order is confirmed.
3. INTERNATIONAL DELIVERY
Omniva delivery to parcel lockers in Lithuania and Estonia is free for orders of €30 or more. For smaller orders, the delivery fee including applicable VAT is shown at checkout before payment.
If INEX COSMETICS offers free international delivery or another special delivery promotion, the applicable conditions will be displayed on the website.
Orders delivered outside the European Union may be subject to customs duties, import VAT or other charges in the country of destination. Such charges are payable by the Customer unless otherwise stated during checkout.
4. ORDER PROCESSING AND DELIVERY
INEX COSMETICS normally dispatches orders within 1–3 business days after payment has been received.
Actual delivery times depend on the destination; Omniva delivery may take up to 10 working days.
Processing may take longer during promotional periods, public holidays or periods of unusually high order volume.
If there is a significant delay, INEX COSMETICS will contact the Customer using the contact details provided with the order.
7. RIGHT OF WITHDRAWAL
A consumer has the right to withdraw from a distance contract within 14 days without giving any reason.
For the purchase of goods, the withdrawal period generally begins on the day on which the Customer or a third party designated by the Customer, other than the carrier, acquires physical possession of the goods.
Where several goods ordered in one order are delivered separately, the withdrawal period begins when the last item is received.
To exercise the right of withdrawal, the Customer must inform SIA INEX Beauty of the decision to withdraw before the withdrawal period expires.
The Customer may use:
or send another unequivocal statement of the decision to withdraw to info@inexcosmetics.com.
The Customer may also use the online “Withdraw from purchase” function available at www.inexcosmetics.com.
When an online withdrawal notice is submitted, SIA INEX Beauty will send confirmation of receipt to the Customer’s email address without undue delay, including information about the submitted withdrawal and its date and time.
The withdrawal deadline is met if the Customer sends the notification before the 14-day withdrawal period has expired.
8. RETURNING PRODUCTS
After notifying SIA INEX Beauty of the decision to withdraw, the Customer must return or hand over the goods without undue delay and no later than 14 days after communicating the decision to withdraw.
Information regarding the return procedure and the actual return address will be provided after receipt of the withdrawal notice.
Returns address: Baltā iela 22/1-26, Rīga, LV-1055
The Customer bears the direct cost of returning the goods unless SIA INEX Beauty has agreed to bear such costs or the return results from a defective, non-conforming or incorrectly supplied product.
The Customer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
9. RESTRICTIONS ON RETURNS OF COSMETIC PRODUCTS
The right of withdrawal does not apply in cases specified by applicable law, including to sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
This may apply to cosmetic products where, after the product or its hygienic protective packaging has been opened, the product cannot be returned for health protection or hygiene reasons.
This restriction does not affect the Customer’s statutory rights where a product is defective or does not conform to the contract.
10. REFUNDS
If the Customer exercises the right of withdrawal, SIA INEX Beauty will reimburse the payments subject to reimbursement under applicable law without undue delay and no later than 14 days from the day on which SIA INEX Beauty is informed of the Customer’s decision to withdraw.
Refunds will normally be made using the same means of payment used for the original transaction unless the Customer expressly agrees otherwise.
SIA INEX Beauty may withhold reimbursement until the goods have been received back or until the Customer supplies evidence of having sent the goods back, whichever occurs first.
As standard delivery within Latvia is provided free of charge regardless of the order value, there is no separate original standard delivery charge to refund.
11. DAMAGED OR NON-CONFORMING PRODUCTS
If the Customer receives a damaged, incorrect or non-conforming product, please contact info@inexcosmetics.com, stating the order number and, where possible, attaching photographs.
Consumer rights relating to non-conforming goods are governed by applicable Latvian consumer protection legislation.